Terms and conditions
The Instructor agrees:
1. To provide driver training services to the Client in accordance with the Code of Practice of Australian Driver Trainers Association of S.A. Inc. Code of Conduct.
2. To start and finish lessons at the agreed date, time and location. Should the Instructor be delayed, the time will be added on at the end of the lesson, or the following lesson as agreed at the time.
3. To be available by phone, email and social media messaging for contact with regards to arranging lessons and preparation for VORT test.
4. To adhere to all responsibilities as outlined in the Privacy Act 1988. The Instructor will treat all personal information and documents shared by the Client as confidential information. All documents which must be retained by the Instructor will be securely stored and shall not, during the term of this Agreement or after its termination, disclose any confidential information for the benefit of the Instructor or any other person, except for the purposes of information required to be provided to the VORT assessor.
5. If the Instructor is unable to attend the lesson for any reason, the Client will be advised as soon as practicable.
The Client agrees:
6. To provide the Instructor with their driver licence and contact details prior to start of first lesson.
7. To pay the agreed Instructor fees prior to beginning of every lesson.
8. If the Client is unwell or is awaiting results from a recent COVID-19 test they should not attend, and advise the Instructor as soon as practicable before the lesson.
9. If a scheduled lesson is cancelled with less than 24 hours notice for any reason other than illness, the Client agrees that a 50% cancellation fee will apply.
10. To advise the Instructor as soon as practicable if the Client is taking prescribed medication which may affect their ability to drive. Should notice be given less than 24 hours before the scheduled lesson time and cancellation is required, a 50% cancellation fee will apply.
11. The Client will attend lessons on time. The Instructor reserves the right to leave the agreed meeting place 15 minutes after the agreed start time if the Client has not arrived. If the Client is delayed and wishes to continue to have the lesson which has started late, the lesson will conclude at the time which had been previously agreed and no additional time will be added, nor a fee discount provided.
12. The Client will not attend any lesson under the influence of drugs or alcohol. Full fee will apply if the Instructor deems it necessary to cancel the lesson. Judgement as to whether the Client is under the influence of alcohol or any other substance is at the Instructors sole discretion.
13. The Client will wear appropriate footwear for all lessons. Appropriate footwear is an enclosed flat sole shoe. Strictly no bare feet, thongs, or high heels to be worn. Should the Client present with inappropriate footwear and the lesson needs to be cancelled, the full lesson fee will apply.
14. Should the Client have any concerns or complaints regarding any of the above terms and conditions, they should initially talk to the Instructor to resolve. If no resolution is reached the Client can visit: https://adtasa.com.au/policies/complaints-policy/